Virtual City Casino Terms and Conditions

These Terms and Conditions set out the rules that apply when you use Virtual City. They explain our relationship with you as an online casino operator and outline your obligations, eligibility, and how we manage accounts, payments, promotions, and disputes. By registering or using the site you agree to comply with these terms and any additional rules that apply to specific services or promotions.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Maintain control of your username and password and do not share login credentials. Notify us immediately if you suspect unauthorised access or suspect fraudulent activity. We may suspend or close accounts where we have reasonable grounds to believe terms have been breached, where multiple accounts are held, or where there is suspected fraud or chargebacks.

Eligibility requirements

Only persons who are of legal gambling age in their province or territory and who are permitted to participate under applicable law may open an account. You must provide true and complete information during registration and at any later request for verification. We may refuse registration, block access, or close an account where eligibility cannot be confirmed.

Acceptable platform use

Use the platform in a lawful and responsible manner. Prohibited conduct includes attempting to manipulate games, using bots or automated systems, abusing bonuses, colluding with other players, or otherwise disrupting service. Respect intellectual property and do not transmit harmful or illegal content. Violations may result in account suspension, forfeiture of funds, and restriction from future use.

General bonus and promotion rules

Promotions and bonuses are subject to separate terms which form part of these Conditions. Eligibility, wagering requirements, game contributions, maximum bet limits, and expiry periods will be stated in each offer. We reserve the right to cancel, alter, or withdraw promotions at our discretion and to refuse or reclaim bonuses where we suspect abuse or non-compliance with the rules.

Deposits and withdrawals

Payment methods available to you depend on your location and may include card and local banking options. Minimum and maximum deposit and withdrawal amounts may apply and can vary by method. Deposits are usually processed immediately, while withdrawals are subject to verification, internal processing times, and any provider clearing times.

Verification and account limits

Before processing withdrawals we may require identity documents, proof of address, and payment method verification. We may also set or adjust deposit, wager, or withdrawal limits to manage risk or to comply with responsible gambling practices. Failure to provide requested documents may delay or prevent withdrawal.

Dispute resolution

If you have a query or dispute, contact customer support so we can try to resolve the matter. If an issue cannot be resolved through our support channels, available escalation paths and independent complaint mechanisms will be outlined on our help pages. We aim to handle disputes fairly and promptly.

Updates to terms and conditions

We may update these Terms and Conditions from time to time. Material changes will be notified on the site or by email. Continued use of the service after updates constitutes acceptance of the revised terms. Check this page regularly for current terms and contact support if you have questions about any change.