Virtual City Casino Privacy Policy

This Privacy Policy explains how Virtual City collects, uses, stores and protects the personal information of players in Canada. We take your privacy seriously and set out here the types of information we collect, why we use it, how we keep it secure, and how you can manage your privacy preferences.

Types of data we collect

Personal data

When you register an account we collect personal details such as your name, date of birth, mailing address, email address and phone number. We may also collect identity documents or verification information when needed to confirm your identity, and payment details required to process deposits and withdrawals.

Technical data

We automatically collect technical information about your device and connection. This includes IP address, device type, browser type, operating system, session logs, and interaction data from our website or mobile interface. This information helps us operate the service and improve performance on mobile and desktop.

Transactional data

We store records of your account activity, including deposits, withdrawals, bets, game history, bonus transactions and loyalty point activity. Transactional records are used to maintain your account, manage payments and resolve disputes.

How we use your information

We use personal and technical data to operate your account, process payments, complete identity checks, prevent fraud, detect suspicious activity, and provide customer support. With your consent we may send account-related messages and service updates. We may also use aggregated or anonymized data for analytics and service improvements.

Data protection practices

We protect information using administrative, technical and physical safeguards, including encryption in transit, access controls and secure servers. Access to personal data is limited to staff and service providers who need it to perform their duties. We retain personal information only as long as reasonably necessary for the purposes outlined and to meet our record-keeping obligations.

Cookies and tracking technologies

We use cookies and similar tracking tools to remember preferences, support session management, and measure site performance. You can manage cookie settings through your browser or device. Where applicable we display a cookie banner and provide options to accept or adjust tracking preferences.

User rights

If you are a Canada-based player you have rights to request access to the personal information we hold about you, ask for corrections, request deletion where applicable, and withdraw consent for certain processing. You may also object to or restrict processing in specific circumstances.

Access, correction and deletion

To exercise your rights contact our support team at [email protected]. We will verify your identity before responding and will aim to address requests promptly. Some requests may be limited if we are required to retain information for legal, regulatory or legitimate business purposes.

Information sharing and third parties

We share personal data with service providers such as payment processors, identity verification partners, fraud prevention services and customer support providers. We contractually require these parties to protect your information. We do not sell personal information. We may disclose data to comply with legal obligations or to respond to lawful requests by public authorities.

Privacy policy updates

We may update this policy from time to time. Significant changes will be posted on our site with an updated effective date and, where appropriate, notified to you by email. Please check this page periodically to stay informed about how we protect your privacy.