Responsible Gambling

At Virtual City we take responsible gambling seriously. We want every player to enjoy controlled, safe play and to be able to step back when gambling stops being fun. Our responsible gambling tools and support options are designed to help you set limits, spot problem behaviour early, and get help when you need it.

Player protection principles

We follow clear principles to protect players: verify age and identity, provide easy access to account controls, and offer practical tools that let you manage time and money spent on gambling. We also train our support team to respond quickly and sensitively to requests related to safer play.

Activity-control tools

Deposit limits

You can set daily, weekly or monthly deposit limits on your account. Limits are applied immediately after confirmation and can be lowered at any time. Increasing limits may require a waiting period or additional verification to encourage thoughtful changes.

Loss limits and time limits

Loss limits let you cap how much you can lose over a set period. Time limits and session reminders help you keep track of how long you have been playing. These tools are available through your account settings or by contacting our support team.

Account breaks and temporary time-out

If you need a short break, request a temporary time-out. Time-outs block access to your account for the chosen period and give you space to reassess your play without closing your account entirely.

Self-exclusion

For longer-term support you can ask for self-exclusion. Self-exclusion closes your account and prevents play for the agreed period. To start the process, use the account settings or contact support by live chat or email at [email protected]. Our team will explain the steps and confirm your request.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, hiding gambling from friends or family, borrowing money to play, or gambling for longer than intended. If you recognise any of these in yourself or someone close to you, consider using our control tools or seeking external help.

Tips for maintaining control

Set realistic deposit and loss limits, take regular breaks, avoid gambling when stressed or under the influence, and only use funds you can afford to lose. Keep track of time and spending, and review your limits periodically to make sure they still fit your situation.

Professional help and support organisations

If you need more support, contact your provincial helpline or national services such as Gamblers Anonymous. Provincial counselling and helplines provide free, confidential advice across Canada. If you are in immediate danger, contact local emergency services. For account-related self-exclusion or support, reach out to us via live chat or at [email protected].