Virtual City Casino Sign Up

How to Create an Account

Creating an account at Virtual City is quick and straightforward. Sign up, confirm your email or phone, and you’ll get immediate access to the games lobby and cashier. To withdraw winnings you may be asked to complete a verification step by uploading ID and proof of address. The process is kept simple so you can start playing in Canadian dollars with minimal delay.

1. Open registration: Click Register or Play Now on the homepage to load the sign-up form.
2. Enter personal details: Fill in your name, date of birth, address and contact info exactly as shown on ID.
3. Create login details: Choose a username, strong password and select CA$ as your account currency if prompted.
4. Confirm contact: Verify your email or phone using the link or code sent to you to activate the account.
5. Visit the cashier: Check payment options like Interac or Visa Debit, make a deposit and opt into any welcome offer.
6. Check promotions and wallet: Review active promotions, your bonus balance and the games lobby before you play.
7. Prepare verification: Have ID and proof of address ready — you may need to upload these before your first withdrawal.

Mobile Registration

You can register for an account at Virtual City directly from your mobile browser. The mobile sign-up mirrors the desktop flow - same fields and options - so you can complete registration on a phone or tablet. After submitting the form you may be asked to confirm your email or receive an SMS code where supported. Once verified you’ll be able to access the mobile lobby and cashier without delay.

1. Open the sign-up form: Tap Register or Play Now in the mobile header to load the quick registration screen.
2. Enter personal details: Provide your full name, date of birth, current address, email and mobile number exactly as they appear on ID.
3. Create login credentials: Choose a username and strong password, then select CA$ as your account currency if prompted.
4. Confirm email or phone: Click the activation link sent to your inbox or enter an SMS code if that option is available on your device.
5. Complete verification where required: You may be asked to verify age or identity before making withdrawals - follow on-screen prompts to continue.
6. Access your account area: Log in, open the cashier to make a deposit and opt into any welcome offer shown in the promotions tab.
7. Prepare identity documents: Have a passport or driver’s licence and a recent proof of address ready in case verification is requested.
8. Upload documents and finalise access: Use the secure upload in Account Settings to send documents; processing typically completes within a few hours up to 48 hours.

Information Required for Registration

Registering at Virtual City is quick. You will need a valid email address, a phone number and a secure password, plus basic account details such as your full name, date of birth and mailing address. You will also be asked to accept the terms and conditions to complete sign-up and can select CAD as your account currency during registration.

Identity verification may be required before withdrawals to confirm account ownership. This is a standard platform check and may involve uploading ID and proof of address or verifying your payment method. Our support team will guide you through any document checks if needed.

Email and Account Activation

After signing up at Virtual City, you'll receive an email confirmation with a verification link to activate your account. We may also send an SMS code where available for quick verification. Click the link or enter the code to confirm your email address and complete basic account activation, which usually only takes a few moments.

Once activated, sign in to access your user dashboard, open the cashier to make deposits or withdrawals, and view available promotions and account features. Activation is required before using the cashier, claiming welcome bonuses, or placing real-money wagers, so please confirm your email and sign in to get started.

Withdrawal Verification Process

Identity verification may be requested before your first withdrawal at Virtual City. Please ensure the details you enter at registration match the documents you submit. Make sure your full name, date of birth and contact details are correct on your player account to prevent delays when withdrawing funds or completing identity checks.

• Government-issued photo ID - passport or driver’s licence
• Secondary ID when requested - provincial health card or national identity card
• Proof of address - recent utility bill, bank statement or government correspondence showing your name and address
• Proof of payment - photo of the card used, bank statement, Interac e-transfer receipt or e-wallet screenshot
• Selfie with your ID or a live verification photo
• Other supporting documents as requested to confirm name or address